1. Welcome to Special Baby

Please read these Terms and Conditions (“Terms”) carefully before using the specialbaby.cy website (the “Service”) operated by Special Baby (“us”, “we”, or “our”). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

2. Company Information

• Company Name: Special Baby
• Website: specialbaby.cy
• Phone Number: +35795122353
• Email Address: info@specialbaby.cy

Company Description:
Founded in October 2023, our company offers a wide variety of high-quality baby and maternity products designed to meet every family’s needs. From baby cribs and nests for safe sleeping to lightweight strollers and car seats for babies for secure traveling, we have everything to make your parenting journey comfortable.

Our selection includes educational baby toys to enhance your child’s development and essential newborn baby care items. For mothers, our specially designed maternity wear and best pregnancy products ensure comfort throughout pregnancy.

Enjoy the convenience of free delivery across Cyprus on orders over €65 from the courier company’s office, making it easier to get your baby safety products and family needs products delivered to your door.

With over 15 years of experience, trust us to provide reliable and essential products for your growing family.

3. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms. If you do not agree to abide by these Terms, please do not use this Service.

4. Payment Methods

We accept the following payment methods:

• Visa, Mastercard, and Maestro credit cards.
• All payments must be made in full at the time of purchase.

5. Product Returns

Change of Mind

• Returns Accepted: Yes, but no monetary refund will be issued.
• Return Period: Within fifteen (15) days from the day of receipt.
• Contact Information:
  
  • By phone: +35795122353
  • By email: officeboyorgirl@gmail.com
• Condition Required: The product must be in its original, unopened packaging and in perfect condition.
• If a customer changes their mind after purchasing a product and does not need it anymore, they can return it at their own expense via courier if necessary.
• A refund will be issued via a voucher for future purchases.

Replacement & Credit Options

• Within 15 Days: Customers are eligible for a full refund via a voucher, valid for six (6) months (excluding delivery costs).

Exclusions

• Time Limit for Returns: Products cannot be returned after thirty (30) days, except for defective items with a longer warranty period.

Return of Incorrect/Defective Products

• Eligibility:
  
  • Incorrect products (wrong color, size, or quantity).
  • Defective products that arrived faulty.
• Return Period for Incorrect/Defective Products: Within thirty (30) days of receipt.
• Procedure:
  
  • Provide the order number and an explanation of why you want to return the product.
  • Include any proof images.
  • The product must be in its original packaging and in perfect condition.

Replacement & Credit for Incorrect/Defective Products

• Options Within 30 Days:
  
  • A full refund via a voucher (valid for six months).
  • Replacement of the returned product with a new one.

6. Delivery and Shipping

Delivery Methods and Timeframes

• Home delivery: 2 to 14 days (additional charge of €5).
• Collection from the courier company’s office: Free for orders over €65.
• Processing time: 2 to 7 days (delays may occur during peak times).

Delivery Costs

• Free delivery for orders over €65 from the courier company’s office.
• Home delivery costs an extra €5.

Delivery Terms

• Our staff delivers products outside your premises (no transport via stairs or elevators).
• Ensure someone is available to receive the delivery at the agreed time.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal data. This section explains how we collect, use, and safeguard your personal information.

Data Collection

We collect personal information that you voluntarily provide when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact us for customer service

Collected data includes your name, email, phone number, shipping address, and payment details.

Use of Personal Data

Your personal data is used to:

• Process and fulfill your orders
• Communicate with you regarding your orders and inquiries
• Improve our services and website
• Send promotional materials (if opted-in)

Third-Party Plugins and Data Sharing

Our website uses WooCommerce and other third-party plugins to operate efficiently. These include:

• Payment processing (e.g., Stripe, PayPal)
• Shipping management (e.g., ShipStation)
• Website analytics (e.g., Google Analytics)
• Marketing automation (e.g., Mailchimp)

We do not share your personal data except for order fulfillment, legal compliance, or necessary third-party services.

Data Security

We use SSL encryption to ensure secure transactions and protect against unauthorized access.

Retention of Personal Data

We retain personal data only for necessary purposes and legal compliance. When no longer required, we securely delete or anonymize it.

8. Use of Cookies

We use cookies to enhance your browsing experience. By using our website, you agree to our Cookies Policy.

Managing Cookies

You can block cookies via browser settings, but this may affect website functionality.

9. Modifications to Terms

We may update these Terms at any time. Check this page periodically for updates. Continued use after changes means acceptance of the new Terms.

10. Contact Us

For any questions or concerns, contact us at:

• Phone: +35795122353
• Email: officeboyorgirl@gmail.com

11. Limitation of Liability

Special Baby shall not be liable for any:

• Loss of data, use, goodwill, or other intangible losses
• Unauthorized access to personal information
• Errors, interruptions, or security breaches

12. Third-Party Links and Services

We may provide links to third-party services, but we are not responsible for their content, privacy policies, or actions.

13. Governing Law

These Terms are governed by the laws of Cyprus.

14. Termination of Accounts

We reserve the right to suspend or terminate accounts that violate these Terms.

15. Indemnification

Users agree to defend, indemnify, and hold harmless Special Baby from any claims related to misuse of services.

16. Disclaimer of Warranties

Our services are provided “as is” and “as available”, without warranties of any kind.

17. User-Generated Content

If you post content on our website, you grant Special Baby a non-exclusive, royalty-free license to use and distribute it.

18. Severability & Entire Agreement

If any part of these Terms is unenforceable, the remaining Terms will still apply. These Terms supersede any prior agreements.